Frequently Asked Questions

Common Questions

What payment methods do you accept?

All major credit cards, as well as PayPal payments, are accepted. You can make bankwire into our corporate account for your bulk/wholesale purchase.

What is the minimum order quantity?

You can order as low as a single jacket; we have no minimum order quantity. Easyjackets is for everyone.

How long do you take to complete my order?

Every order takes 3-4 weeks, depending on your specifications. An order of a blank jacket takes only 2 weeks, while an order with embroideries and patches takes approximately 3-4 weeks. Then, we deliver the jacket within 4-5 working days once it is ready.

You can make a RUSH order if you need the jackets urgently. ask From Our Customer Representative for  the Extra charges for such an order.

How do I know if my order has been received?

You will get a confirmation email or invoice showing what you ordered, the quantity, the price, when you placed the order, and other information.

Can I change or cancel my order?

Yes, you can change or cancel your order within 24 hours, because we start to process every order after 24 hours of placement.

For a change in your order, send us an email to that effect within 24 hours for FREE. The Email subject is the 5 DIGIT ORDER NUMBER + CHANGES, e.g. 12345 CHANGES. (Note: Additional charges may apply if you change materials or add new embroideries / patches)

To cancel the order, send us an email to that effect within 24 hours with the Email subject as the 5 DIGIT ORDER NUMBER + CANCEL, e.g. 12345 CANCEL. You pay $25 for each cancellation. You shall get a refund within few days

Can I subsequently cancel my order?

Yes, you can always cancel your order within 24 hours of placing them. Remember that you pay $25 every time you cancel an order.

Can I return an item?

Our items are jackets which we made following your colour selection, size, and design choices. That is why it is impossible to return an item if there is no manufacturing fault on it from our end.

We take and send high-resolution photos of the finished jackets from different angles to you before we pack your orders for shipping. We do this to make changes if there is an error before, we send them to you.

However, you can read our Return and Exchange Policy to know more.

How can I find sizing guide?

Refer to our detailed sizing guide to see the best size for your height and weight. However, you can request a size sample before making any purchase for $50! We shall send you any in-stock jacket for sizing purpose.

What happens if a product is not available in the required size/colour?

We take custom sizes with $20 additional charges. However, we have some conditions for taking orders with custom colors:

  •   For Satin jackets, we can make any shade with SUBLIMATION PRINTING TECHNIQUE.
  •   For Wool, Cotton Fleece or Cotton Twill jackets, we only take custom colors for a bulk order of OVER 100 JACKETS.
  •   For Leather jackets, we also accept custom leather colors for a bulk order of a minimum of 25 JACKETS WITH LEATHER SLEEVES.

Can I get custom Logos?

Yes, you can have your Logos on the jackets. All you have to do is upload it through our Online Jacket Builder.

Do you produce Senior Class Jackets only?

No, we make all kinds of custom jackets which suit perfectly for junior classes, senior classes, clubs, sports clubs, fraternities, Universities, colleges, businesses, dance studios, Corporate and even travel groups. All you have to do is select the piece you like and contact us. We are pleased to help you!

Can we order as a School/Club/Team?

Yes, we take bulk/group orders. Our group order comes with benefits like special discount offers, free shipping, more specifications like individual names and numbers, and many more.

like the gallery, how can I be included?

You can tag us on social media in a picture with our jacket, and we might add you to it.

How can I contact you?

You can send us a message through our email or on our social media platforms. We shall respond as soon as we can.

 

How can I get help with my design?

  1. Our Online Jacket Builder is a simple, pick-and-drop design lab to help you design your custom jackets. The step is easy:
  2. Choose your desired body and sleeve fabrics.
  3. Choose colors for the body sleeves, buttons, and pockets.

     3. Customize your patches, embroidery, and names, and upload your logos and symbols.

4. Make a payment and choose your jacket size.

if You are Unable to Design Your Jacket Then Our Design Team Will Help You To Complete That Process.

Can I order a single jacket for myself with my design?

Yes, you can. You can upload your design through our Online Jacket Builder.

What if I can design my jacket with Jacket Builder?

Yes, you can go ahead and do that! The Jacket Builder is an effort to show how much we embrace creativity and uniqueness.

Is there a minimum quantity of jackets that can be order?

We have no minimum quantity, you can order as low as a single jacket.

How long do custom jackets take to deliver?

We ship all custom made jackets (with or without lettering) in 15 working days and takes 3-5 working days to get to you. We do this to meet our internal dead line.

The estimated delivery date may change when we are out of stock of something or attempting to find the best material for you. Please bear with us as we strive to give the highest quality bespoke jackets at a reasonable price. We deliver all orders in the United States and the rest of the world using DHL and FedEx.

How do I pay for bulk orders?

You can make bank wire into our corporate account for your bulk/wholesale purchase.

How do you ship the jackets?

We ship our jackets neatly arranged in boxes using DHL and FedEx.

How much are the delivery costs?

Our delivery costs differ from country to country. To know your delivery cost, input your delivery address and see the charges on the cart page.

Which countries do you deliver to?

We deliver to you anywhere you are in the world except Russia, Israel, and Africa

Do you offer quantity discounts?

Yes, we do.

Tell us your inquiries now through the contact form on our website! Please specify what you want on your jackets and the quantity. We shall get back to you on how many discounts we can give.

If I didn’t find my answer here, how can I contact you?

Send us an email now at [email protected] to get answers to your questions.